Approved Answers — Standard Responses¶
Last reviewed: 2026-04-01
These are pre-approved answers for frequently asked questions. Use these verbatim or adapt the tone to match the customer's communication style.
Pricing & Subscription¶
"How much does Finora cost?"
Finora Premium is ₦5,000/month (up to 5 users). Accountant Pro for accounting firms is ₦50,000/month (up to 20 businesses, 7 users). Annual billing saves you ₦5,000 (Premium) or ₦25,000 (Accountant Pro). All plans include full access to invoicing, expenses, payroll, tax management, and financial reports.
"Is there a free trial?"
New accounts start on a trial period with full feature access. After the trial, subscribe to Premium to continue. Check Settings → Subscription for your current plan status.
Data & Security¶
"Is my data safe?"
Yes. Finora uses enterprise-grade encryption for all data at rest and in transit. We are NDPC Certified (Nigeria Data Protection Commission). Sensitive fields (TIN, bank accounts, employee data) are encrypted using AES-256 with multi-key rotation. All data is stored on Google Cloud (Firebase) infrastructure.
"Can I export my data?"
Yes. Go to Settings → Data & Privacy → Export My Data. Under NDPR Article 26, you have the right to a complete copy of your data. You can export once per month. Individual modules also have Export buttons (PDF, Excel, CSV).
"Who can see my financial data?"
Only users you've invited to your business. Access is role-based: Owners and Admins have full access; Accountants can see financial data but not billing; Viewers have read-only access. The Audit Log tracks every action by every user.
Tax Filing¶
"Can Finora file my taxes for me?"
Yes — use Filing Services (/tax/filing-services). Our certified team handles VAT/WHT (₦9,500), PAYE (₦9,500), CIT (₦50,000), Annual Returns (from ₦36,000), and Audit Certification (from ₦180,000). All prices are + 7.5% VAT.
"What is TaxPro-Max?"
TaxPro-Max is the Nigeria Revenue Service's online portal for filing tax returns (VAT, WHT, CIT). Finora generates TaxPro-Max compatible returns that you can upload directly, or our filing team can submit on your behalf if you store your TaxPro-Max credentials in Business Settings.
Payroll¶
"Does Finora handle payroll?"
Yes. Go to Tax Management → PAYE Returns. You can add employees, run monthly payroll, calculate PAYE automatically using the NTA 2025 tax bands, generate PAYE returns for SIRS filing, and export pension/NHF/NHIS schedules for remittance.
"Does payroll automatically update my books?"
Yes. When a payroll run is approved, Finora automatically creates journal entries for salary expenses, PAYE liability, pension liability, and net pay. You do NOT need to create separate salary expense entries.